The only way to then get rid of the thing was to employ the time honoured CTRL-ALT-DEL Vulcan handgrip and force-close the program via the Task Manager. Yes, there really is no ‘cancel sync’ option on the desktop. We headed off to the SplashID support forums to learn that we weren’t alone: a host of other users had suffered the same problems and for many of them the situation remained unresolved leaving them very unhappy bunnies indeed. Add the program to the firewall exceptions list. Nothing worked.Īfter nearly two hours of fiddling about, we were still no closer to getting anything to sync, so we threw in the towel and joined the unhappy warren. To rub salt in the wound, SplashID’s own support site informs dissatisfied users that they can take a running jump if they want a refund on their non functioning iPhone app: (Actually, there was one option left for us to try, and that involved in faffing about with an ad hoc Wi-Fi network, but by this time we’d really had enough. How can I obtain a refund for my purchase on the App Store? Apple’s policy is that all sales are final, but you can contact them if you are truly dissatisfied here: Since we do not manage the App Store, we cannot process refunds for it. Things simply shouldn’t be this hard for a modern app running on a modern phone and operating system. In fairness, Apple’s pigheaded stubborn refusal to let any third party sync via USB is no doubt at the core of much of this, but if SplashID are going to try and profit from this program, then they should either make it far easier to fix these problems or take it off the shelf until they are fully fixed.Ĭonsumers shouldn’t be expected to battle through nine page ‘support’ threads of often baffling techie-ness trying to work out what the hell is going on with their paid-for products. We’ve now wasted so much time trying to get the program to work that we wish there was a way to inflict pain on it. SplashID used to be a five star product, but we can’t recommend it to anyone at the moment, and that’s a real shame because for many years it was a truly essential app. *We’ll forward this article to Splash ID for comment, but seeing as they’ve steadfastly ignored our requests for a review copy in the past, we’re none too hopeful of a reply. SPLASH: Please can you reinstall as follows.īackup the data from the SplashID desktop to a vID file: I had the same as everyone else but followed these instructions and now it’s working… I agree that v4 worked great and 5 has problems. Rename the folder \Documents\SplashData\SplashID to \Documents\SplashData\SplashID.oldĭelete the SplashID entries from your registry. Go into the directory HKEY_CURRENT_USER/Software/SplashData/Ĥ.
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